Frequently Asked Questions

Questions about Our Company

Where is Dionis headquartered?

Our company headquarters is located in Warrington, PA.

Does Dionis offer factory tours?

We currently do not offer factory tours.

Does Dionis have a retail store at your headquarters in Warrington, PA?

We do not have any retail stores at this time. Please visit one of our retail partners that sell our products. We only sell directly to the public on our website

Is your company publicly traded and if so, what is the stock symbol?

Our company is privately owned.

I am interested in a product donation to support our local organization. Whom do I contact?

Please e-mail us at to submit your request.

Questions about Our Products & Ingredients

I am concerned that I may have had a reaction to one of your products. What do I do?

Please carefully review the ingredient list of any product prior to use, particularly because the listed ingredients for a product may change. If you experience a reaction to one of our products, you should always consult with your physician directly.

I am a Vegan. Can I use your products?

Our products contain Goat milk. Please carefully review the ingredient list of any product prior to use, particularly because the listed ingredients for a product may change.

I am gluten-restricted. What products are appropriate for my use?

Please carefully review the ingredient list of any product prior to use, particularly because the listed ingredients for a product may change. If you have a known allergy to gluten, you should always consult with your physician if you have questions regarding whether it is safe for you to use a particular product.

How long will my Dionis ™ products last?

We recommend that products be used within 24 months after opening and it's best to store products out of extreme temperatures and direct sunlight, if possible.

Do you test on animals?

Dionis™ does not test its products on animals nor do we ask others to do so on our behalf.

What does Natural Goat Milk mean?

All of our products are formulated with grade A whole goat milk containing no added supplements. Please carefully review the ingredient list of any product prior to use. We indicate 100% natural when all the ingredients are all natural.

How can I find out what ingredients are in my product?

Each individual product page on this website offers an ingredients list; however, we recommend reviewing the ingredient list of any product on the label, particularly because the listed ingredients for a product may change.

Are your fragrances natural?

Our fragrances are composed of proprietary blends of essential oils and extracts. We only list 100% natural on the label when all of the ingredients are natural.

Are your lip balms safe to use on my lips?

Dionis™ lip balm flavors are considered GRAS, an acronym for the phrase Generally Recognized As Safe which means you can put them on your lips.

Do your products contain alcohol?

Some of our products do contain alcohol. Please refer to the ingredient list on the product label to look at a specific item. Alcohols serve a variety of functions within our formulas, including as a stabilizer, surfactant, preservative and/or opacifier (a substance which makes the formula opaque).

I'm having other issues and need to speak with someone. Who can I call?

If you still have questions about our products or our ingredients please call (800)566-7627 or contact us at

Questions about Shopping on the Dionis website

Do you offer online coupons?

Occasionally we offer online promotion code to our Herd. These offers are redeemable for orders placed on our retail site and cannot be used on other websites or in retail stores. Become a part of the herd by signing up on our mailing list.

Where do I enter in my promotion code on your website?

After you have added all of the items to your shopping cart, you may enter in the promotion code on the Shopping Cart page. The promotion code box is located below the list of items in the shopping cart.

How do I get free samples and coupons?

We do not send free samples or mail coupons at this time.

How do I ship my order outside the US?

We are sorry, but products purchased on can only be billed and shipped to destinations within the United States.

How do I track my order?

Orders will be shipped within 24-48 hours from time of receipt, except if placed Friday after 12 noon EST through Saturday.

· FedEx Ground is our standard method of shipping:

You will normally receive your order within 3-7 business days. There are certain times of the year, especially during November and December, where there may be slight delays. Please review the website for further information on any delays they may be experiencing. is not responsible for any FedEx shipping delays.

How do I find your products locally?

If you'd like to purchase your favorite products locally in the U.S., you can find many stores in your area that carry our products using our Store Locator. Selections vary, so please call ahead to the store to make certain it carries the products you're interested in purchasing.

What methods of payment do you accept?

Payment for online orders must be made with a credit card. We accept the following:



American Express

Discover Card

Can I cancel or change an order?

Once you submit your order, it cannot be changed or cancelled on-line. Please e mail or call our customer service department at (800)-566-7627. We typically process orders within 24-48 hours, so we cannot guarantee your order will be cancelled.

I'm buying a gift for someone. What if they don't like it?

We unconditionally guarantee all of our products at Dionis™. Because of our commitment to quality, we believe Dionis™ offers the finest personal care products on the market today. We're confident you'll love our products. If for some reason you're not satisfied, we will gladly help you find something to better suit your needs.

Click to see our Return and Replacement Policy.

I'm not comfortable ordering online. Can I call in my order?

Dionis™ can only accept orders online. Shopping on our site is safe and secure. We use SSL encryption to keep your information safe, and we never distribute your personal information to third-party vendors.

Why don't I see an "Add to Cart" button?

When there is no 'Add to Cart' button, it’s possible we are temporarily out of stock. We make our products in small batches, so please check back for availability or call our customer service department at (800)566-7627.

I forgot my password. How do I retrieve it?

Click “forgot my password” on the login screen and an e mail will be sent to you to reset your password.

How much do you charge for shipping?

Any order over $35.00 is free shipping. Anything below $35.00 is a flat rate of $15.00.

I'm having other issues and need to speak with someone. Who can I call?

Please call us at 1-800-566-7627, or you can email us at Our customer service hours are Monday-Friday 9AM – 4PM EST.

Sweepstakes & Giveaways

Occasionally we will hold sweepstakes & giveaways that provide our customers and followers a chance to win prizes. We promote these giveaways through our social media platforms and e-mail communications. To enter these sweepstakes & giveaway follow Dionis (@dionisskincare) on social media (Facebook, Instagram, Tiktok, Pinterest or Twitter) and join our herd by subscribing to our newsletter on our website. NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED BY LAW.


Submission of an entry in the Giveaway constitutes permission, but not the obligation, to the Sponsor (Dionis) to use entrant’s name, identity, title, likeness, distinctive appearance, physical likeness, image, portrait, picture, photograph (whether still or moving), screen persona, voice, vocal style, statements, gesture, mannerism, personality, performance characteristic, biographical data, signature, and any other indicia or imitation of identity or likeness for purposes of advertising and trade, in any medium, without further notice, approval, or compensation, unless prohibited by law. Submission of contact information in connection with a Giveaway (whether or not required), including, without limitation, mailing address, phone number, and email address during entry constitutes permission for Sponsor (Dionis) to use entrant’s personal information for purposes of administration of the Giveaway and for other promotional purposes. You may opt-out of receiving such communications as set forth in Dionis’s Privacy Policy (located at [ privacy policy]) or as provided within any such marketing materials (e.g., using the “Unsubscribe” feature provided in the footer of Sponsor’s e-mails). You understand that you are providing your information to Dionis. The information you provide to Dionis will only be used in accordance with Dionis’s Privacy Policy.