Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Customer Service Hours
Our Customer Service Department is open Monday - Friday, 9:00am to 5:00 pm EST.
We can be reached toll-free at (800) 566-7627 or via e-mail at email@example.com.
• No Minimum Order Policy on all Dionis Goat Milk Skincare Orders!
• $100 Minimum on all Wholesale orders!
Dionis standard shipping for retail orders to the continental U.S. is via FedEx Ground service.
We cannot ship to PO Boxes.
Please call (800) 566-7627 or e-mail for exact freight charges for all shipments to APO #'s, Hawaii, Alaska, Puerto Rico, Guam and other locations.
Exact freight charges will be added to your credit card bill.
Retail Domestic Shipping Rates - FedEx Ground Standard Shipping
- $9.99 Flat Rate
Wholesale Shipping Charges are pre-paid and added to invoice. Freight charges will be billed separately.
Shipments should arrive within ten (10) business days of placing your order. Except in cases where back-orders occur.
Need it in a Hurry?
We will be happy to expedite delivery of your order. For express shipping options and rates, please call us at (800) 566-7627
We accept Visa, MasterCard, American Express and Discover.
If the shipping address is in VA, the tax is 6.0%, PA 6.0% and IN 7.0%, and calculated on the total order amount including shipping at checkout.
Our Guarantee / Refunds
We want you to be happy with every Dionis product you purchase from us. If for any reason you are not satisfied with one of our products, please call us at (800) 566-7627. We will gladly work with you to either issue a refund or replacement product.
To find out the status of your order, you can e-mail us at firstname.lastname@example.org or call our toll-free number at (800) 566-7627.